Last updated 2 November 2026
How we look after your details
This policy explains how My Only Rival (ABN 47 409 634 926) collects, uses and protects personal information when you book a table online, receive booking messages, or sign up to hear from us.
What we collect
- Your name, email address and mobile number.
- Your booking details: service, date, time and number of adults and children.
- Anything you tell us in the booking, such as dietary needs, allergies, an occasion or special requests.
- How you heard about us, if you choose to tell us.
- Whether you have signed up for marketing, and when.
How we use it
- To confirm and manage your booking, send you a reminder the day before, and contact you about your booking if something changes.
- To prepare for your visit, including meeting dietary and allergy needs. We only use these notes for your booking.
- To keep a record of your bookings with us.
- To send you specials, event invites and news, but only if you have ticked the sign up box.
Booking messages and marketing
Booking confirmations, reminders and cancellation messages are sent because you made a booking. They only contain information about your booking.
We only send marketing by email or SMS if you have agreed to it. Signing up is optional and does not affect your booking. Every marketing message includes a way to unsubscribe, and we action requests within five working days. You can also unsubscribe at any time by emailing hello@myonlyrival.com.au or calling 0426 590 161.
Who we share it with
We do not sell your personal information. We use trusted service providers to run our bookings and messages, and they only handle your details to provide that service to us:
- monday.com, where our bookings and customer records are kept.
- Make, which connects our booking page to our records and messages.
- Google Workspace, which sends our emails.
- ClickSend, which sends our text messages.
- Netlify, which hosts this booking page.
Some of these providers store or process information outside Australia, including in the United States.
Meta also receives limited information about visits to our booking page through the Meta Pixel, described under Website measurement and advertising below.
Website measurement and advertising
Our booking page uses the Meta Pixel, a tool provided by Meta, the company behind Facebook and Instagram. We use it to count visits to the booking page and to see which of our Facebook and Instagram ads lead to bookings. We may also use it to show our ads to people who have already visited the booking page.
The pixel records each visit to the booking page and each new booking that is confirmed. The booking event sent to Meta includes the service, the number of guests, where the visit came from (for example one of our ads) and a booking reference. It does not include your name, email address or mobile number.
To do this, Meta may set cookies in your browser and collect information such as your IP address, browser and device details, and the pages you visit. Meta handles this information under its own privacy policy. You can limit cookies in your browser settings, and you can manage the ads you see on Facebook and Instagram through your ad preferences.
How long we keep it
We keep booking records for up to two years after your booking, then archive or delete them. If you have signed up for marketing, we keep your contact details and consent record until you unsubscribe.
Keeping it secure
Access to your details is limited to the My Only Rival team who need it to look after your booking. Our providers use secure, access controlled systems.
Accessing or correcting your details
You can ask to see or correct the information we hold about you, or ask us to delete it, by emailing hello@myonlyrival.com.au. We will respond within 30 days.
Questions or complaints
Contact us at hello@myonlyrival.com.au, on 0426 590 161, or write to My Only Rival, Victoria Rd, Largs North SA 5016. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.